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COVID-19 Rage Festival 2021 FAQ

FAQ

Ballito Rage 2021 dates: 30 November – 6 December 2021.

  • 5 Consecutive days of safe, festival magic at the Sound Factory (30 Nov – 4 Dec).

ย The Sound Factory will be hosted in Ballito.

Yes. All attendees will be required to have a Rapid Antigen test before entry to the Sound Factory and will be tested during the festival period.

We ๐—ฅ๐—˜๐—ค๐—จ๐—œ๐—ฅ๐—˜ ๐—” ๐— ๐—”๐—ก๐——๐—”๐—ง๐—ข๐—ฅ๐—ฌ ๐—ฃ๐—ฅ๐—˜-๐—˜๐—ฉ๐—˜๐—ก๐—ง ๐—ง๐—˜๐—ฆ๐—ง โฉ All Passport holders MUST get tested for COVID-19, ๐—ฝ๐—ฟ๐—ถ๐—ผ๐—ฟ ๐˜๐—ผ ๐—ฎ๐—ฟ๐—ฟ๐—ถ๐˜ƒ๐—ฎ๐—น at Ballito Rage at your own cost. The test certificate must be printed and handed in on arrival at Ballito Rage.

โ˜‘๏ธ For fully vaccinated Ragers: Ideally a PCR test but if not possible a Rapid Antigen test will be accepted.

โ˜‘๏ธ Partially vaccinated: Strictly PCR test only.

โœ… IN ADDITION to the above, Ballito Rage will still test you on arrival at The Sound Factory (this test will be included in your Passport).

 

โ–ถ๏ธ If you contact us prior to coming to Ballito Rage to let us know you have tested positive for COVID-19, you will receive a 90% refund โ€“ on presentation of your laboratory PCR certificate which we will validate using the QR code.

The Rage Festival 2021 Passport includes all of your COVID-19 Rapid Antigen testing during the festival.

Before you collect your Rage Festival Passport on the first day you arrive.

Not at all. Testing is quick, non-invasive and the results are instant. You’ll be at the entrance for 5 to 15 minutes before being welcomed into the events. The test kits are the absolute latest Flow Flex Rapid Antigen kits and are only a gentle nasal swab at the entrance of your nose. We will not be using the more unpleasant nasopharyngeal swabs (you know the ones – that feel like theyโ€™re going into the depths of your brain!)

To enquire, please email info@gandgpro.com with a letter from your GP (doctor only) or Specialist (doctor only) detailing the reasons why you cannot receive the COVID-19 vaccine clearly showing your full name and ID number.

If you test positive on arrival or during the festival, it is your responsibility to quarantine in line with Government regulations. You will not be able to attend any further Rage Festival events. You will not receive a refund as per our terms and conditions.

An isolated vehicle will be available to drive you to your place of quarantine.

It’s very unlikely. However if you test positive and believe the result is incorrect, you’re welcome to request a retest at a discounted rate of R350 right away. You may even request a PCR test if you wish for R1100. PCR results are however overnight and so you won’t be able to attend that event anyway.

Please notify us and our COVID-19 officials will advise you accordingly.

ย If you test positive at the official Rage Festival testing stations, you will be required to quarantine in line with Government regulations. You will not be able to attend any further Ballito Rage events. You will also not receive a refund as per our terms and conditions.

Passports holders will receive a 90% refund from 7 days before the festival start date.

Our refund policy is as follows:

 

The following cancellation charges apply:

More than 7 days prior to the event
Receive a 90% refund on your Passport.

Less than 7 days prior to the event
No refund on your Passport UNLESS you have tested positive for COVID-19 and can provide a laboratory dated PCR certificate in which case you will receive a 90% refund on your Passport.

During and after the event
No refund on your Passport.

Festival cancellation due to COVID-19 regulations more than 7 days prior to the event
Receive a 90% refund on your Passport.

Festival cancellation due to COVID-19 regulations less than 7 days prior to the event
No refund on your Passport.

Festival cancellation due to weather, force majeure, riots, act of terrorism, any other act of God or unforeseen disaster
No refund on your Passport.

As a festival, we do give you back 100% of what we receive. Processing online transactions incurs non-refundable fees at the moment of purchase. These costs are charged to us, the organiser on your behalf and comprise booking fees, bank fees, payment gateways charges, commissions and administrative costs. Further, to reinstate funds back onto a credit card or to a bank account automatically incurs yet another fee. The total of these are almost exactly 10%.