Skip links

FAQ

General Questions

2021 dates:

  • 30 November – 6 December 2021.
  • 5 Consecutive days of safe, festival magic at the Sound Factory (30 Nov – 4 Dec).
  • 1 Closing party on Sunday 5th December.

5 Consecutive days of safe, festival magic at the Sound Factory situated in Ballito and 1 closing party (venue TBC).

Your freedom destination, Rage Festival, kicks off on the 30th of November 2021 until the 6th of December 2021. Five consecutive nights of the beautiful Sound Factory hosted back at our home on the lawn farms in Ballito and a chilled, vibey closing party on Sunday 5th December. The festival will be subject to all necessary Government approvals, COVID-19 event regulations at the time and all attendees will be required to show proof of their Government approved COVID-19 vaccine prior to entry. Furthermore, all attendees will be subject to non-invasive COVID-19 Rapid Antigen tests every second day and all staff daily.  We can’t wait to host you safely at #Rage2021.

Anyone 18-25 years old can attend the festival.

If you were born in the year 2003 but are not 18 at the time of the festival, you unfortunately won’t gain entry, even though you turn 18 in 2021.

Ballito Rage is a student festival and therefore not for anyone over the age of 25 years.

Ballito Rage Passports are your access into destination freedom. We get that one size doesn’t fit all, so we have created 2 Ballito Rage Passport types for you to experience Ballito Rage the way you want to. Head over to ‘Passport Types’ in menu to select the Passport type best suited for you.

Rage Black:

  • 5 days Sound Factory (VVIP access)
  • Closing party on Sunday 5th December
  • Rage Black deck access (Rage Cave Megadome)
  • Rage Black zone access (The Social Club)
  • Express queuing (Sound Factory)
  • Private trailer bathrooms
  • Skip the queue: NURSE2U COVID-19 testing
  • 3 x mandatory Rapid Antigen COVID-19 tests included (value R1500)
  • Black NFC Passport wristband

Rage Platinum:

  • 5 days Sound Factory
  • Closing party on Sunday 5th December
  • 3 x mandatory Rapid Antigen COVID-19 tests included (value R1500)
  • Silver NFC Passport wristband

Ballito Rage Passports are on sale from the 19th of September 2021 at 3pm.

Don’t miss out on Pre-Registration which is open from 6th to 17th of September. Being Pre-Registered will allow you one day preference to purchase a Ballito Rage Passport ahead of the public at Early Bird prices*.

*Being Pre-Registered does not guarantee a Ballito Rage Passport at the Early Bird price as these are limited and will be on sale on a first come first serve basis.

See ‘Passports’ in the menu to purchase your access to destination freedom.

Click here to purchase your Ballito Rage Passport

Ballito Rage conducts an absolute zero tolerance policy with regard to drugs. It is prohibited to use, deal or be in possession of drugs on the festival grounds.

If you need to take prescribed medication due to health problems, you will need to be in possession of a valid medical certificate. We can only allow these specific medications if you can present a valid medical certificate at the entrance of each event at the festival.

Original identification only. Valid ID, Passport*, Driver’s License** only. No certified copies will be accepted.

*The Passport will need to be accompanied by a copy of the Passport, certified with a recent ID photo.

>Anyone older than 18 years and younger than 25 years can attend the festival. Side note – If you are born in the year 2003 but are not 18 at the time of the festival, you won’t get entry to the festival, even though you turn 18 in 2021.

Ragents are the on-ground sales and marketing team for the festival throughout the year. They live, sleep and party the Ballito Rage brand. Want access to anything to do with Ballito Rage? They’re your go-to network.

Ragent Applications for 2022 are now closed. Ragent 2022 applications will open in October 2020.

Email your press kit and motivation to info@gandgpro.com

Ballito Rage contracts an extensive number of freelancers for the Festival and would therefore need to put you in touch with the right department. Opportunities to work at Ballito Rage include bartending, promotional staff and door staff. We currently don’t have any open positions Pre-Ballito Rage.

Please email your CV, contact details and motivation! Include what job position would be best for you based on the above to info@gandgpro.com

Please note, you need to arrange your own accommodation and transport to-and-at the festival.

To stay up-to-date with all things happening with Ballito Rage 2021: Follow @ballitorage on all social media platforms.

We are working with the relevant officials. They are considering our applications and operational plans. We are positive that the event will be supported and will communicate once approval is obtained. We will however continue to offer a ticket/Passport sale and in the event that the festival cannot proceed due to COVID-19, a 90% refund will apply.

 Yes. Please bear with us as an organisation as we have been through a time of incredible financial challenge. Provided the festival goes ahead in 2021, you will receive a 90% refund. To apply for your refund, please complete the following survey: https://forms.gle/AKe1q3pAsSSCeEWw7

We will let you know in due course. When we made that announcement in August 2020, we never imagined a world a year and a half later with restrictions. So, if the festival is not forced to have a limited capacity, then yes, we will notify you and you may attend. If however the festival is limited due to COVID-19 then no, only 2021 ticket holders will be permitted. We will however absolutely offer you the chance to enjoy the festival again as soon as we are no longer limited in capacity by COVID-19 regulations. We hope that if not in 2021, certainly in 2022.

Our refund policy is as follows:

 

The following cancellation charges apply:

More than 7 days prior to the event
Receive a 90% refund on your Passport.

Less than 7 days prior to the event
No refund on your Passport UNLESS you have tested positive for COVID-19 and can provide a laboratory dated PCR certificate in which case you will receive a 90% refund on your Passport.

During and after the event
No refund on your Passport.

Festival cancellation due to COVID-19 regulations
Receive a 90% refund on your Passport.

Festival cancellation due to weather, force majeure, riots, act of terrorism, any other act of God or unforeseen disaster
No refund on your Passport.

As a festival, we do give you back 100% of what we receive. Processing online transactions incurs non-refundable fees at the moment of purchase. These costs are charged to us, the organiser on your behalf and comprise booking fees, bank fees, payment gateways charges, commissions and administrative costs. Further, to reinstate funds back onto a credit card or to a bank account automatically incurs yet another fee. The total of these are almost exactly 10%.

Ballito Rage Passports

We recommend the person attending Ballito Rage signs up/logs in to purchase their Rage Passport. (Using the email you used to Pre-Register).

Credit Card: In order to make payment on our website, your card will need to be enrolled for 3D secure. In order to activate 3D secure for your card, please contact your bank.

Visa checkout: An easier, safer way to pay online. Say hello to a safe, simple and speedy new way to checkout.

International Payment: The easiest way to pay from a place outside of South Africa, is using a credit card. However, your card will need to be enrolled for 3D Secure. In order to enroll your card for 3D secure, please contact your bank. All payments will be charged in South African Rands. Your bank will convert this charge before deducting funds from your account, and usually adds a surcharge for this. If possible, try to get a local friend to purchase your tickets to avoid any difficulties. Alternatively, use our Pay In Store option, where you can reserve your tickets online and pay for your tickets at a number of South African retailers.

LayUp: Pay off your Ballito Rage Passport monthly through LayUp. www.layup.co.za

    Pay off process:

  1. Pay a deposit of 10% to secure your Payment plan – This deposit is NON-REFUNDABLE
  2. You can only pay via credit/debit card or Instant EFT. No cash accepted or PayAT
  3. ALL payments are interest free
  4. You then pay via monthly installment or login into LayUp dashboard to make timely payments at any point
  5. If you miss two consecutive payments, your payment plan will be cancelled and you will be refunded as per Ballito Rage’s Refund Policy
  6. You must complete your payment plan in full at least 30 days prior to the event
  7. Once you have completed your payment plan the customer will receive an email from Howler confirming their Ballito Rage Passport has been paid off in full
  8. You then receive your Passport as per usual & collect at the festival!

Be sure to complete your ticket purchases before the timer in the top right hand corner runs out in order to prevent your reservation from expiring.

The easiest way to pay from a place outside of South Africa, is using a credit card. However, your card will need to be enrolled for 3D Secure. In order to enroll your card for 3D secure, please contact your bank. All payments will be charged in South African Rands.

Your bank will convert this charge before deducting funds from your account, and usually adds a surcharge for this.

If possible, try to get a local friend to purchase your tickets to avoid any difficulties.

No, but a pay in store option will be available from April 2020.

Processing online transactions can be complicated, booking fees are all the costs the event organiser collects in order to make this secure online transaction possible. These comprise of the bank fees, payment gateways charges, commissions and other administrative costs.

Ballito Rage Reunion Passports will not be available in 2021.

Please email the below details to info@gandgpro.com

– Parent’s name, ID number and registered email address
– Attendee’s name, ID number and Rager’s email address

We will edit the ticket details and you will be notified once the changes have been made.

Please email the below details to info@gandgpro.com

– Incorrect registered email address
– Attendee’s correct name, ID number and email address

We will edit the ticket details and you will be notified once the changes have been made.

1. Check Your Spam / Junk Folder:
It is not uncommon for your e-tickets to end up in the spam, junk or promotions folders of your email client. Check these folders before contacting our support team.

2. Check your “Tickets” Tab in Howler

3. You can find all purchased tickets in your “Tickets Tab”. Log into www.howler.co.za using your email address and password used to purchase the passport.

4. Use the incorrect email address when purchasing tickets? Provide us with the event you purchased tickets to and any other supporting purchase information. One of our support team will organise to have your tickets re-issued to you. Contact the Howler support team at any time by clicking here or emailing team@howler.co.za.

1. Sign in to your Howler accounts

2. Visit your “Tickets Tab”

3. You will see a full list of your active tickets, and their registration status

Check that you have logged in with the ticket holder’s email address. If no ticket appears in this Wallet, send the below details to info@gandgpro.com

– The registered email address the purchase was made with
– Attendee’s name, ID number and email address
– Proof of payment

We will match the payment and the Passport ticket will be issued to the Rager’s Ticket tab.
You will be notified once the payment has been matched and the ticket issued.

For further questions not addressed in these FAQ’s or in our Guides, or please email info@gandgpro.com

Passport/Ticket queries: 086 123 4695
Other: 011 326 3961

To make sure it’s valid, secure and belongs to you (the person attending Ballito Rage).

Once your Ballito Rage Passport is registered in your name with your details, we are able to communicate with you throughout the year about Ballito Rage updates, artist announcements, competitions, accommodation, transport and most importantly, SAFETY at Ballito Rage.

Information relating to the collection or delivery of your Ballito Rage Passport will be communicated during the year via email, app notifications, on our social media and through Ragents. Your Ballito Rage Passport will need to be registered before collection/delivery.

Yes, email the below information to info@gandgpro.com

– Rager’s name, ID number and email address
– Current Passport/Ticket type
– Desired Passport/Ticket type

You will be notified of the next steps required to complete the upgrade.

A 15% admin fee on your current Passport will apply.

The following cancellation charges apply:

More than 7 days prior to the event
Receive a 90% refund on your Passport.

Less than 7 days prior to the event
No refund on your Passport UNLESS you have tested positive for COVID-19 and can provide a laboratory dated PCR certificate in which case you will receive a 90% refund on your Passport.

During and after the event
No refund on your Passport.

Festival cancellation due to COVID-19 regulations
Receive a 90% refund on your Passport.

Festival cancellation due to weather, force majeure, riots, act of terrorism, any other act of God or unforeseen disaster
No refund on your Passport.

Why do I only receive a 90% refund on my Passport, and not 100%?
As a festival, we do give you back 100% of what we receive. Processing online transactions incurs non-refundable fees at the moment of purchase. These costs are charged to us, the organiser on your behalf and comprise booking fees, bank fees, payment gateways charges, commissions and administrative costs. Further, to reinstate funds back onto a credit card or to a bank account automatically incurs yet another fee. The total of these are almost exactly 10%.

Refunds can take up to 7-14 days to reflect in your account, and may not appear as a new transaction, but rather as a credit on the original transaction date.

No, the scalping or reselling of Ballito Rage Passports/tickets is illegal and not allowed. Ballito Rage Passports can not be transferred into another person’s name. So make sure you are 100% sure when purchasing!

Ballito Rage is strictly for persons over the age of 18.

Due to liquor license rules and restrictions, the festival organisers cannot allow entry to any persons under the age of 18 and take extra precautionary measures to enforce this.

If any person purchasing a Ballito Rage Passport using false Identification or Identification that does not belong to the person the Ballito Rage Passport is intended for, the person purchasing the Ballito Rage Passport will be at risk of losing any potential refund in the event that the Ballito Rage Passport is revoked due to the holder being under the age of 18.

Having a Ballito Rage Passport does not guarantee the holder entrance into any Ballito Rage venue and valid identification will be requested at all entry points.

Ballito Rage Passports/tickets may not be transferred as the scalping or reselling of Ballito Rage Passports/tickets is illegal and not allowed.