RAGE FESTIVAL EVENTS TERMS & CONDITIONS 2021
1.1 By purchasing a ticket or passport to a Rage Festival Event, you agree to be bound by these Terms and all applicable laws and regulations. Rage Festival is owned and provided by the Rage Festival Group (Pty) Ltd and operated by G and G Events and Functions (Pty) Ltd and Lucky Fish Events (Pty).
1.2 Any references to “we” , “Rage Festival” & “our” are references to “G and G Events and Functions (Pty) Ltd” and Lucky Fish Events (Pty) and the Rage Festival Group (Pty) Ltd.
- Age Restriction
2.1 Rage Festival events are strictly for persons over the age of 18. Due to liquor license rules and regulations, we will not allow entry to any person under the age of 18 and will take all reasonable endeavours to enforce this rule.
2.2 If you purchase a ticket or Passport (hereinafter referred to as a “Ticket”) using false identification or identification that does not belong to you, your Ticket will be revoked and you risk losing any potential refund of the price of the Ticket.
2.3 Having a Ticket does not guarantee you entrance into any Rage Festival venue and valid identification will be requested at all entry points. Please consult our FAQs for acceptable forms of identification. Failure to provide proof of identification will result in you being denied access to a Rage Festival venues and we will not be liable in any manner whatsoever for refunding you your entrance fee/s.
- Your Ticket (Rage Festival Passport / NFC Bracelet)
3.1 You are solely responsible to hold on to your Ticket and to take all necessary steps to ensure that your Ticket is kept secure at all times during the duration of the festival. You undertake to immediately inform us if your Ticket is lost, stolen, damaged or is likely to be used by an unauthorised person.
3.2 All registered, valid, and activated Tickets must be scanned upon entering all official Rage Festival venues.
3.3 Rage Festival and/or official ticket sellers reserve the right to verify your identity upon entering a Rage Festival venue. If you do not possess a valid form of identification, you will be denied admission into the Rage Festival venue/s, and will not be entitled to a refund of the entrance fee/s. Only original South African ID books/cards, driver’s license cards or state issued passports (accompanied with a relevant photo of yourself) will be accepted as valid forms of identification. No certified copies of identity documents will be accepted unless by prior arrangement with Rage Festival.
3.4 We will send you a registration email which will need to be completed in order to finalise your profile registration and Ticket delivery details.
3.5 Once the Ticket has been purchased, you will no longer be able to change the ID, address or name on your Ticket.
3.6 If your Ticket is lost or stolen, you will not be entitled to a refund of the entrance fee.
3.7 All Tickets purchased must be validated/registered and collected at the ticket office at the festival.
3.8 Tickets to Rage Festival may only be purchased by the following means:-
3.8.1 from our website, www.ragefestival.com or howler www.howler.co.za;
3.8.2 the Rage Festival App; or
3.8.3 via an official Rage Festival Ragent’s link.
3.9 If you are in possession of a Ticket obtained through any other means, including but not limited to different channels, third party websites or by evading, in any way, the procedure prescribed in the registration link that provides access to the Ticket, you will be denied entry into Rage Festival.
3.10 Your Ticket must be personalised or registered before the start of Rage Festival.
3.11 If the name on your Ticket does not correspond with the name on your proof of identification, you will be refused entry into the festival venues.
3.12 If your Ticket cannot be delivered to you due to any reason whatsoever, the shipping costs of the Ticket will not be refunded to you.
3.13 Selling a Passport:
3.13.1 Please note that scalping or reselling of Tickets is illegal and not allowed and the result of this allows the right to invalidate your Ticket without further notice.
3.14 Tickets may only be exchanged via our official ticketing provider, Howler. You will be denied admission to the Rage Festival in the event that your Ticket was resold. Rage Festival and/or its official ticket seller reserve the right to cancel Tickets if they were purchased illegally or fraudulently via third parties and to institute legal action for any damages we may incur and recover any cancellation costs from you.
3.15 We reserve the right to cancel your order in the event that a different number of Tickets are ordered. In such a case, we will refund you the purchase price, after deducting an administration fee. These fees can be found in our FAQ.
3.16 A refund can be requested provided the Rage Festival Passport has not been delivered or collected. Any refund will incur a cancellation charge depending on when the refund is requested.
You are entitled to cancel your Rage Festival Passport on the condition that the Rage Festival Passport has not yet been electronically delivered or collected. This cancellation may be done at any time prior to the day before the date of the event by sending a cancellation notice to firstname.lastname@example.org
The following cancellation charges apply:
More than 7 days prior to the event
Receive a 90% refund on your Passport.
Less than 7 days prior to the event
No refund on your Passport.
During and after the event
No refund on your Passport.
Festival cancellation due to COVID-19 regulations more than 7 days prior to the event
Receive a 90% refund on your Passport.
Festival cancellation due to COVID-19 regulations within 7 days and once all approvals have been supplied by the local authorities
No refund on your Passport.
Festival cancellation due to weather, force majeure, riots, act of terrorism, any other act of God or unforeseen disaster
No refund on your Passport.
- Your Attendance and Behaviour at Rage Festival
4.1. If you wish to enter a Rage Festival venue, you must have your personalised or registered Ticket validated upon arrival. You will be searched by security personnel before being allowed admission into any of the Rage Festival venues.
4.2. Inspection at the Rage Festival event gates will be in accordance with the applicable laws as prescribed by the Safety at Sports and Recreational Events Act No. 2 of 2010.
4.3. Security personnel, of the same sex as you, may request you to be subjected to a thorough pat down and/or search of your clothes and luggage in order to intercept banned objects. If any banned objects are found in your possession, the security personnel will be entitled to confiscate the objects/s and refuse you admission into the festival venues.
4.4. Security personnel ALWAYS have the final say, no exceptions.
4.5. At Rage Festival venues, you will not be allowed to:-
4.5.1. Enter zones to which your admission ticket does not allow you admission to (comfort zone, press areas, backstage, VIP areas etc);
4.5.2. Climb on tents, constructions, fences, light bridges, benches or any other structures on-site;
4.5.3. Block entrances, exits and/or emergency exits;
4.5.4 Disguise yourself in order to make you unrecognisable with the intention to disturb the peace or put the safety of the other festival goers at risk;
4.5.5. Sell food, drinks or other products without our prior written permission and allocated permits;
4.5.6. Throw or shoot objects in solid, liquid or gas form;
4.5.7. Smoke in non-smoking areas;
4.5.8 Urinate and/or defecate in public;
4.5.9. Wear full facial coverings (masks, morph suits, etc) unless face masks are required by Government regulations;
4.5.10. Park a vehicle without an official parking sticker issued by us. In such instances, vehicles may be towed at the owner’s expense;
4.5.11. Tear down, break, damage and/or trash decorations;
4.5.12. Make fires; or
4.5.13. Crowd surf;
This list is not exhaustive and if you are found to be behaving in a manner not permissible by us, we reserve the right to expel you or handed over to the police.
4.6. Wearing texts, symbols, objects, clothes and/or other (visible) external expressions explicitly representing a political, social movement or group is prohibited. Anything hinting at discrimination, hate speech, incitement or racism is strictly prohibited.
4.7. Permitted Objects
The following objects are permitted in/at Rage Festival venues:-
4.7.1. Guide dogs if you are visually challenged;
4.7.2. Disposable or compact photo cameras;
4.7.3. Telescopic umbrellas without pins (no parasols);
4.7.4. Sun screen, cosmetic products, deodorant in containers up to 100ml;
4.7.5. Refreshers/vaporisers, small backpacks and other bags; and
4.7.6. ‘Selfie-sticks’, with a maximum length of 1 meter in extended position and solely intended for taking pictures.
4.8. Banned Objects
The following objects are not permitted to enter Rage Festival venues:-
4.8.4. Any sharp or pointed metal object which can reasonably be considered to be a dangerous weapon;
4.8.5. Any dangerous weapon as contemplated in section 1 of the Dangerous Weapons Act No. 63 of 1968;
4.8.7. Tear gas, mace, or similar airborne chemical agent as contemplated in Section 1 of the Tear-Gas Act No. 16 of 1964 or similar airborne chemical or organic agents such as pepper spray;
4.8.8. Narcotics or other mind-altering substances (other than those prescribed by a registered medical practitioner);
4.8.9. Animals (other than guide dogs);
4.8.10. Own food or drinks;
4.8.11. Any glass, plastic or metal food, beverage or condiment receptacle;
4.8.12. Old South African flags;
4.8.13. Banners or flags whose content can reasonably be considered to be vulgar, racist, sexist, discriminatory, inflammatory and/or offensive;
4.8.14. Lasers or similar potentially disruptive light emitting or light reflective/refractive devices or objects;
4.8.15. Any chemical which can reasonably be considered to be hazardous to a person attending Rage Festival;
4.8.16. Fireworks, flares or any similar highly flammable incendiary device or object;
4.8.17. Any device or object which can reasonably be considered to be disruptive to festival goers at Rage Festival;
4.8.18. Projectiles or explosives in solid, liquid or gas form;
4.8.19. Deodorant or perfume in large bottles or containers (over 100ml);
4.8.20. Walking sticks (medical crutches and devices accepted with medical practitioner’s note); and
Any other object, including but not limited to umbrellas, parasols, camera tripods which the appointed security personnel may decide pose a risk to the other the festival goers.
4.9. Zero Tolerance to Drugs
4.9.1. Rage Festival and all venue partners maintain a zero tolerance to drugs of any kind!
4.9.2. It is forbidden to carry, use, deal and/or be in possession of drugs at the festival grounds, in any Rage Partner Hotel or in any of the festival clubs. If you are caught contravening or breaching this drugs policy, you will be immediately detained and handed over to the South African Police Service for prosecution.
4.9.3. Admission to the Rage Festival venues is prohibited or may be refused or denied (without entitlement to a refund of the entrance fee) if you, inter alia:-
126.96.36.199. Are under the influence of alcohol or any other prohibited substance which has a narcotic effect;
188.8.131.52. Are in possession of or dealing in drugs;
184.108.40.206. Were previously refused admission to other events;
220.127.116.11. Shows behaviour which manifestly hints at an intention to disturb the peace or to provoke, enact violence, hate, rage, etc.;
18.104.22.168. Put the lives or wellbeing of other festival goers at risk;
22.214.171.124. Are in possession of banned objects;
126.96.36.199. Refuse to be searched by security personnel; or
188.8.131.52. Refuse or fail to abide by these Terms.
4.10. FAILURE TO COMPLY WITH THE GENERAL RULES, TERMS AND CONDITIONS MAY RESULT IN YOUR ADMISSION BEING REFUSED OR DENIED, OR IN YOU BEING EXPELLED, WITHOUT ANY REFUND OF THE ENTRANCE FEE. IF YOU ARE REFUSED OR DENIED ADMISSION OR ARE EXPELLED, YOU WILL BE OBLIGED TO VACATE THE RAGE FESTIVAL VENUE WITH IMMEDIATE EFFECT.
5.1. By purchasing a Ticket, you automatically consent to being photographed, filmed or otherwise recorded and for the resulting images and/or recordings to be used or broadcast by Rage Festival and/or its partners. We may use these images and/or recordings for promotional and/or commercial purposes related to Rage Festival without any compensation being paid to you.
5.2. Rage Festival venues are under constant CCTV surveillance in order to maintain and enforce safety at the festival grounds, and to monitor and prevent crimes being committed and/or breaches of these Terms.
5.3. You may not use any images and/or recordings made by you at Rage Festival events for commercial or publicity purposes without our prior written consent.
5.4. By purchasing a Ticket, you hereby give consent for Ballito Rage, the Rage Festival Group (Pty) Ltd, G and G Events and Functions (Pty) Ltd and our sponsors to send updates, special offers or marketing material regarding Ballito Rage or other events or promotions. (On any communication you receive from us, you will always have the option to unsubscribe).
6.1. To ensure public order and safety during Rage Festival events, you are obliged to obey our instructions and directions and/or those of our authorised representatives at the festival venues.
6.2. For safety reasons Rage Festival reserves the right to:-
6.2.1. Interrupt or discontinue Rage Festival at any given time;
6.2.2. Prevent you going into festival venues or from leaving festival venues until further notice;
6.2.3. Ask you to leave festival venues; or
6.2.4. Refuse your admission into festival venues, even if you possess a valid Ticket.
- Sale of Official Merchandise
7.1. All official Rage Festival merchandise will be offered for sale at various venues through official Rage Festival Agents. No other third party Merchant sellers will be allowed to sell at Rage Festival without getting in touch with Rage Festival.
- Cancellation or Rescheduling
8.1. We reserve the right at any time to cancel or reschedule all or part of any Rage Festival Event, or to alter its programme, due to circumstances beyond our control. Where we alter its programme, your ticket will remain valid but we shall not be obligated to refund you the price of your ticket or exchange your ticket.
8.2. If a Rage Festival event is rescheduled or cancelled, we will use our reasonable endeavours to notify you as soon as possible by publishing the details thereof on our website and to email and SMS you on the contact details you provided at the time of purchasing your ticket.
8.3 Should the organisers be forced to cancel the festival due to weather, force majeure, riots, act of terrorism, any other act of God or unforeseen disaster, 0% of original Passport/Ticket purchase price refunded.
9.1. By attending a Rage Festival event, you expressly agree that such attendance is at your own risk. We endeavour to provide a service of the highest quality but cannot guarantee the quality of any services provided by independent contractors at the various venues. There may be occasions when services may be interrupted due to strikes, riots, emergency repairs, technical failures or other reasons beyond our control, including force majeure.
9.2. RAGE FESTIVAL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE FESTIVAL OR ITS OPERATION, OR ANY SERVICES OFFERED AT FESTIVAL.
9.3. RAGE FESTIVAL ACCEPTS NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR ANY LOSS OR DAMAGE YOU MAY SUFFER BY ANY PERSON AT THE RAGE FESTIVAL. BY CONTINUING TO ATTEND THE VARIOUS RAGE FESTIVAL EVENTS, YOU ARE DEEMED TO ACCEPT THESE TERMS.
- Limitation of Liability
10.1. To the full extent permitted by the laws of the Republic of South Africa, Rage Festival disclaims all warranties and representations, express or implied.
10.2. You acknowledge that we do not control the activities of the artist/s who appear at Rage Festival and accordingly we cannot be held responsible for any loss or damage of any kind, resulting from any delay in, overrun or cancellation of an artist’s performance. We will not be responsible for any special, direct, indirect, incidental, punitive consequential damages, economic or other commercial loss or reputational damage that you may endure by attending the Rage Festival. Your remedy is limited to leaving the Rage Festival.
10.3. Rage Festival will be liable for damages suffered by you if they are directly and solely caused by our gross negligence or fraud.
10.4. Excluded from compensation is:-
10.4.1. Consequential damages;
10.4.2. Immaterial damages; and
10.4.3. Damage intentionally caused by a festival goer or as a result of his/her wilful negligence.
10.5. You will attend Rage Festival at your own risk. We do not accept any liability whatsoever for damage caused by you entering a venue and/or attending a concert which results in your personal injury, death or damage to your personal property.
10.6. Rage Festival shall not be liable for any injury, damage, loss, accident howsoever caused owing from the act, omission, fault or negligence of any suppliers or subcontractors, including but not limited to security personnel, engaged in carrying out contractual arrangements for us at Rage Festival.
11.1. You hereby agree to indemnify and hold harmless Rage Festival and its owners, employees and agents against any costs, claims, suits, proceedings, disputes, losses and damages (including legal fees) incurred by or awarded against Rage Festival as a result of your acts and/or omissions at the Rage Festival, violation of any third party right, violation of any laws and regulations, any misrepresentation made by you or any other person or persons or your breach or alleged breach of these Terms.
- Breach of Terms
12.1. If you breach any of these Terms, Rage Festival reserves the right to restrict or deny you access to all or any part of the Rage Festival.
- Amendment to Terms
13.1. Rage Festival reserves the right to amend or modify these Terms at any time and at its sole and absolute discretion without prior notice. Please ensure you review our Terms on a regular basis to ensure you have read the latest version. Your continued attendance at Rage Festival following changes to these Terms implies that you have consented to those changes.
13.2. The Terms were last updated in 2021.
- Termination of the Rage Festival and Terms
14.1. Rage Festival shall be entitled without notice to terminate these Terms at its sole and absolute discretion and reserves the right to modify or discontinue all or any part of the Rage Festival and to restrict or prohibit you access to it at any time, without liability to you or any other person.
14.2. Upon termination, all rights granted to you in respect of these Terms will immediately cease.
- Choice of Law
15.1 The Laws of the Republic of South Africa shall govern these Terms.
15.2 In the event of a dispute of these Terms, any competent division of the High Court of the Republic of South Africa will have jurisdiction.
15.3 In the event that any provisions of these Terms is found to be invalid, unlawful or unenforceable by any competent authority, such provision shall be severed and the remaining provisions will continue in full force and effect.
- Complaints and Disputes
16.1. All complaints and disputes regarding the Rage Festival may be addressed to email@example.com
16.2. Your complaint will be dealt with in a reasonable period of time after receipt thereof and where necessary you may be called upon to provide satisfactory evidence.
17.1. Rage Festival respects your privacy and will not disclose your personal information to third parties for marketing purposes if you request us not to do so. By purchasing a Ticket to the Rage Festival, you consent to the processing of your personal information for promotional and commercial purposes and warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.
17.2. If you object to your personal information being used for promotional and commercial purposes, you may submit, at no cost, a written request to us to stop this use.
18.1. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms to any third party.
18.2. No variation, addition, deletion, or agreed cancellation of these Terms will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
18.3. No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show, grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
18.4. These Terms contain the whole agreement between you and Rage Festival and no other warranty, representation or undertaking is valid, unless contained in this document.
18.5. Any failure on you or Rage Festival to enforce any right in terms hereof shall not constitute a waiver of that right.
18.6. The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
Name: Rage Festival Group (PTY) LTD
Registration Number: 2019/167110/07
Address: 1 Bompas Rd, Dunkeld West, Randburg, 2196, South Africa
Email address: firstname.lastname@example.org
Rage Rides Terms and Conditions
Rage Rides is a transport service offered to Rage Festival goers. All Rage Rides are operated by independent third-party operators and none of the drivers are in the employ of nor do any vehicles belong to the organisers of Rage Festival.
By using the services of Rage Rides, you agree to be bound by the terms and conditions (“terms”) set out below.
Behaviour and safety
Rage Rides are non-smoking vehicles. If you fail to comply, you will be issued with a spot fine in the amount of R500.00 and will be asked to immediately disembark from the Rage Rides vehicle.
You may not stand whilst being transported in a Rage Rides vehicle.
You may not lie or sit in the aisle of any Rage Rides vehicle.
You are prohibited from carrying firearms or any harmful chemicals, explosives or toxic substances in any Rage Rides vehicle.
Cancellation or rescheduling
Rage Rides will make every reasonable effort to ensure the availability of connections between its services, and to inform you if there are any delays in the connection of its services. Notices via the Rage Festival app.
Rage Rides will endeavour to give you reasonable notice of changes to schedules. Notices via the Rage Festival app.
By using Rage Rides, you expressly agree that such use is at your own risk. Rage Festival cannot guarantee the quality of any services provided by the drivers of the Rage Rides vehicles as they are 3rd parties.
Rage Festival makes no representations or warranties of any kind, expressly or implied, with respect to the quality, suitability, reliability, timeliness or availability of the services offered.
Limitation of liability
Use of Rage Rides is at your own risk, and Rage Festival, its sponsors and organisers will not be held liable under any circumstances whatsoever.
Rage Rides may cancel any of its services upon reasonable notice to you, without any liability.
Rage Festival cannot be held responsible for failure to perform or delays in performance or service delivery due to circumstances beyond its control, such as adverse weather conditions, unpredictable delays caused by traffic congestion, diversions or road works, criminal conduct by third parties, strikes, industrial disputes and regulatory interference.
Rage Festival will not be liable to you for any loss, theft, accident or damage arising from any failure or delay in performance or service delivery due to circumstances beyond its control.
Rage Festival does not have passenger or luggage insurance. If a Rage Rides vehicle is involved in a motor vehicle accident, your remedy is limited to lodging a claim with the road accident fund.
It is your responsibility to ensure that any luggage or personal property is not left in a Rage Rides vehicle after disembarking.
You agree to indemnify and hold harmless Rage Festival and its owners, employees and agents against any costs, claims, suits, proceedings, disputes, losses and damages (including legal fees) incurred by or awarded against Rage Festival as a result of your acts and/or omissions whilst using the services of Rage Rides, violation of any third party right, violation of any laws and regulations, any misrepresentation made by you or any other person or persons or your breach or alleged breach of these terms.
Breach of terms
Should you breach any of these terms and conditions, Rage Festival or any Rage Rides driver reserves the right to deny you access to the Rage Rides services.
Amendment of terms
Rage Festival reserves the right to amend or modify these terms at any time and at its sole and absolute discretion without prior notice. Please ensure you review these terms on a regular basis to ensure you have read the latest version.
These terms were last updated on 06 March 2020.
Choice of law
The laws of the republic of South Africa shall govern these terms.
In the event of a dispute of these terms, any competent division of the high court of the republic of South Africa will have jurisdiction.
In the event that any provisions of these terms are found to be invalid, unlawful or unenforceable by any competent authority, such provision shall be severed and the remaining provisions will continue in full force and effect.
You may not cede, assign or otherwise transfer your rights and obligations in terms of these terms to any third party.
No variation, addition, deletion, or agreed cancellation of these terms will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show, grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
These terms contain the whole agreement between you and rage rides and no other warranty, representation or undertaking is valid, unless contained in this document.
Any failure on you or rage rides to enforce any right in terms hereof shall not constitute a waiver of that right.
The headings used in these terms are included for convenience only and will not limit or otherwise affect these terms.